Privacy statement

Privacy Policy (Updated March 6, 2023)

Introduction

Shanghai Shuyin Garment Co., Ltd. (hereinafter referred to as "Suitsupply" or "we") attaches great importance to the protection of Suitsupply "official website" (hereinafter referred to as "official website" includes Suitsupply (https://suitsupply.com/zh-cn/) China website and the Suitsupply WeChat Mini Program (collectively referred to as the "Official Website")) users' personal information and privacy. In this privacy policy, we will explain the rules for processing personal information on our official website, including how to process your personal information and the channels and methods for you to exercise your rights.

We recommend that you carefully read and confirm that you have fully understood the content of this Privacy Policy before visiting our official website. This Privacy Policy does not apply to Candidates and Employees.

This Privacy Policy may be updated from time to time and the latest version will be posted on the Suitsupply website from time to time. Suitsupply will notify you of material changes to this policy on its website. You can also contact Suitsupply for the latest privacy policy. If you continue to use our official website and/or the products or services we provide, the latest version of the Privacy Policy will bind both you and us.

The main purpose of this Privacy Policy is to inform users about how Suitsupply securely collects and processes personal information to protect personal information. This Privacy Policy further explains how Suitsupply processes personal information, the purposes for which it is processed, and the types of personal information processed.

What kind of information is collected?

Suitsupply may collect the following information.

Name, address
Email, phone
Date of birth, age
Gender
positioning
Bank account number, credit card details
Clothing size
IP address, Browser ID
Website user behavior (e.g., search content, date of visit, history, favorite information, etc.))
Personalized needs
If you log in with a third-party platform account, the third-party platform account information (including account number, account nickname, and avatar)
Information and model of the user's electronic device
Purchase history, order history, shopping bag information, invoice information

This list is not exhaustive, and Suitsupply may collect and use other information necessary to provide the service, nor will it collect all of the above information from every user. The scope of the information collected depends on the purpose for which the information is used.

Suitsupply does not collect and process such sensitive information as race, ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health status, detailed genetic or biometric characteristics, sexual preferences, etc., but may use sensitive information such as bank account numbers. In addition, Suitsupply understands the sensitivity of personal privacy, is aware of the possible implications, and takes appropriate measures to handle all information carefully.

How does Suitsupply collect information?

Suitsupply may collect information for the use of products and services, and may collect it directly, from individual users, or on your device. For example, after purchasing Suitsupply products or registering for an account, subscribing to our newsletter and customized advertising, we may collect relevant personal information from our official website, social media pages, and customer service email information.

4.1 Personal Information Collected Directly from Users, Suppliers and Business Partners.

Suitsupply will use and process personal information collected directly from users, suppliers or other business partners. The aforementioned parties have agreed to provide such information to Suitsupply. For example, the parties provide e-mail addresses to receive electronic invoices and information about business dealings with Suitsupply.

4.2 Personal Information Collected Indirectly from Users, Suppliers, and Business Partners.

In addition, Suitsupply may collect your personal information from third parties in the course of providing the Services or in accordance with our applicable legal provisions.

How does Suitsupply use this information?

Suitsupply primarily uses this personal information for the performance of contractual obligations, legal obligations, licensing or legitimate interests.

Suitsupply processes the personal data required in the performance of contracts with suppliers and other business partners in accordance with the law. Suitsupply also processes information lawfully in accordance with its legal obligations. In accordance with its legal obligations, we may store certain financial information for a certain period of time to meet the requirements of national tax authorities.

Suitsupply may also process your information for legitimate business interests with your consent, such as creating a profile to deliver tailored advertising. We will also ask for permission to place cookies on your device to create a profile and serve advertising. If Suitsupply processes information on the basis of the above legal bases, you have the right to object, restrict, erase, obtain or request the portability of the information.

What is the purpose of Suitsupply processing this information?

When an individual user places an order and/or registers an account, Suitsupply asks the user to fill in personal information. Some of the information is required: title, last name, first name, address, email, password. The information required to purchase a product depends on contractual obligations and the need to inform the individual of the status of the order. In order to complete the product purchase process, Suitsupply may use information to process payments, deliveries, status updates, and other communications, such as notifying you of delivery status or sending messages. Information that Suitsupply may use includes name, gender, contact details, email, history of product purchases, bank account details. Personal information and order history are saved in a secure server.

Suitsupply may collect and process personal information in order to lawfully develop and improve products and services. Based on user behavior analysis, Suitsupply can improve its products and services. The aforementioned user behavior includes visitor information and how often visitors click on official website pages and purchase products. Suitsupply may use third parties such as Google Analytics to analyze visitor behavior and improve the Services. Suitsupply may share personal information with third parties who provide web hosting, analytics, payment and other similar services to Suitsupply. The personal information that Suitsupply may use includes contact details, e-mails, payment information, correspondence and technical information about personal devices, such as IP address, browser ID and the pages visited by individuals on the Suitsupply website.

During the use of the Suitsupply website by individual users, Suitsupply may use technical information for the purpose of administering and improving the official website. If an individual user chooses to provide positioning and preferences, we will process and store such information for the next visit of the individual user. Suitsupply uses cookies on the website to facilitate access to and use of the official website. For more information about cookies, please refer to the Cookie Policy (which forms an integral part of this Privacy Policy). Suitsupply may use information about the IP address and browser ID provided to us by individual users on our website.

Suitsupply will use social media accounts such as LinkedIn, Instagram and Facebook, and will use information with permission. If an individual user contacts Suitsupply via the social media mentioned above, we will use the relevant information to reply to the message. If an individual user links to Suitsupply through a social media account, we may share information with the account provider. The information shared by Suitsupply is subject to the social media provider's privacy policy. The personal information that Suitsupply may use includes your name, email address, and information used in messages you send. If an individual user clicks on an icon on the official website, it will be linked to third-party websites, and after entering these websites, the third party may place cookies on the same device. For more information about cookies, please see the cookie policy.

When a user places an order with Suitsupply or when a supplier or business partner cooperates with Suitsupply, we may use personal data in accordance with our contractual obligations, assess their identity and screen it. Suitsupply may use your contact details, name, address, email and bank account information.

When a user purchases goods on the website, Suitsupply may use information in the transaction, such as name, shipping information, bank account details, whether to agree to customized advertising and the General Terms. Suitsupply uses invoice information, payment information and delivery information when working extensively with suppliers and other business partners. Information used by Suitsupply includes name, address, email, phone number, order history and bank account number. Suitsupply will use this information in accordance with the performance of the contract.

When individual users share contact information with us, Suitsupply may send customized advertisements and communications through the contact information you share, including but not limited to SMS, multimedia messages, emails, letters, web, social media or telephone communication channels. You may ask us not to use a particular communication channel or to opt out (unsubscribe) that communication channel with the opt-out option we provide you.

Individual users can subscribe to Suitsupply's newsletters and customized advertisements by providing their e-mail address at the bottom of any page of the website or in the corresponding module of the store. Unless expressly agreed to by the User or the individual registered visitor, Suitsupply will not send them newsletters and customized advertisements and all newsletters and customized advertisements include an unsubscribe link through which the individual user can unsubscribe at any time to refuse to receive further newsletters and customized advertisements. Customized advertisements are sent to email addresses and may contain advertisements of interest to individual users that are based on purchase history and online behavior (e.g., deleted shopping cart items).

The personal information used by Suitsupply when sending customized advertisements is information voluntarily shared by individual users, such as name, email address and purchase history, as well as information obtained by Suitsupply based on individual user interactions with the website. If you agree to accept cookies, Suitsupply may use your IP address and browser ID to track your behavior when you visit our website.

Individual users who do not wish to continue receiving these emails can revoke their consent at any time or unsubscribe from newsletters and customized advertising via the marketing emails they receive.

To whom does Suitsupply share, provide and transfer personal information?

Suitsupply may share your personal information with the following third parties. Such sharing is done to provide you with products and services and only as necessary and lawful.

1) Entities commissioned by Suitsupply to process personal information, such as:

SMS sending service providers.
Software and system technology service providers, website/system server hosting companies.
Online research agencies, marketing and research, data analysis companies.
Online customer service plug-in providers, such as third-party software tool development kits ("SDKs").
Entities that provide us with advice and opinions on accounting, administrative, legal, tax, financial, risk control and other matters related to products and services.

For the entities entrusted to process your personal information, we will sign a strict confidentiality agreement with them, stipulating the purpose, period, processing methods, types and protection measures of personal information, and the rights and obligations of both parties, and supervise the personal information processing activities of the entrusted persons.

2) Payment institution: In order to fulfill your order, your order number, order amount, and payment time need to be shared with Alipay, WeChat and China UnionPay to confirm your payment instructions and complete the payment. Please click to view the list.

3) Delivery service company: In order to fulfill your order, your recipient's name, delivery address, mobile phone number, product type may need to be shared with SF Express, UPS and DHL to provide you with delivery services. Please click to view the list.

4) Our affiliates: We may share your personal information with our affiliates around the world only as lawfully necessary. We want you to enjoy high-quality service and customer experience around the world, online or offline. For this purpose, we may share your personal information with countries outside of China. We share data for the purposes described in this Privacy Policy and using protective and security measures that comply with applicable privacy laws. Please click to view the list.

5) Suitsupply may provide your personal information to government agencies, regulators, law enforcement and judicial authorities.

How long will your personal information be stored?

Suitsupply does not store information when necessary. Suitsupply will only store information on the basis of the lawful storage period and the lawfulness of the usage information.

Suitsupply may use personal data as a legal basis for the justification of contractual and legal obligations and as a legal basis for the preparation, execution or defense of legal claims, usually only if Suitsupply has a legitimate interest.

Minors

Without the consent of parents or other guardians, we will not actively collect and process the personal information of minors under the age of 14. However, due to technical limitations, we cannot recognize the age of the user at some point.

If you are a minor under the age of 14, please use our official website, products and services with the consent of your parents or guardians, and please inform us of your personal information on the premise that your parents or guardians read and agree to this Privacy Policy.

If you find that we have collected any personal information from a minor under the age of 14, you may contact us through the contact information in the "Links and Contact Details" section of this Privacy Policy.

Suitsupply may send tailored advertising based on user behavior on the account and/or website. Suitsupply will only send customized advertising with permission.

Suitsupply uses cookies on its website, such as functional, analytics and tracking cookies, to allow you to enjoy a more customized experience. Tracking cookies are placed by Suitsupply only after explicit consent has been obtained through the official website so that Suitsupply and third parties can monitor behavior and modify advertising according to user interests.

The parties have the right to withdraw their consent to unsubscribe from customized advertising via marketing emails at any time. If you need to revoke your consent to tracking and other types of cookies, you can set a cookie banner. In the "Preferences" section, you can adjust your cookie settings.

Suitsupply has taken appropriate and reasonable organizational and technical security measures to ensure the security of your personal information in its systems. Suitsupply shall not process the data to third parties unless there is a lawful basis for doing so, such as obtaining permission or complying with legal requirements.

In addition, Suitsupply trains its employees to ensure that they handle all personal information confidentially and in a prudent and strict manner. We set up access to people so that staff can perform their duties and meet legitimate user requests.

However, we will not be liable for any unlawful access, interception, theft, destruction or loss of any information, data or communications. If you use our official website, it means that you confirm that you understand and agree to bear such risks.

In order to cooperate with the protection of the public interest, cooperate with the actions of government agencies, or to the extent permitted by applicable laws and regulations, we may disclose personal information without your permission.

What rights do you have?

Individual users may request access rights, restrictions, migrations, erasures, corrections and complaints by contacting service@suitsupply.com.

If an individual user wishes to file a complaint, please send an email to service@suitsupply.com or contact our Customer Service 400-8205572.

Individual users have the following rights:

Right of inquiry and copying. Access to your personal information held by Suitsupply at any time. The right to request a copy of the personal information held by Suitsupply.
Right to Correction, Supplementation. The right to request that Suitsupply correct its personal data incorrectly and to have the corresponding incomplete information completed.
Right to withdraw consent. If you wish to withdraw your consent to the use of your personal information, please contact us using the contact details above. If you withdraw your consent to the use of personal information, you may not be able to use the relevant products or services corresponding to your withdrawal of consent normally. If you withdraw your consent, it will not affect our previous processing of personal information based on your consent.
Right to request erasure. When you cancel your account, or Suitsupply stops providing products or services, or the retention period of your personal information has expired, or Suitsupply processes your personal information in violation of laws, administrative regulations or agreements, or there are other circumstances stipulated by laws and administrative regulations, you have the right to request the deletion of your personal information. If the personal information you request to delete is necessary to provide certain services, we may not be able to continue to provide you with these services.
Right to request explanation. You have the right to request an explanation of this Privacy Policy from Suitsupply.
Deny automated decision-making. If Suitsupply makes a decision that significantly affects your rights and interests through automated decision-making, you have the right to demand clarification from Suitsupply and the right to refuse Suitsupply to make a decision solely by means of automated decision-making.
Right to restriction and objection to processing. You have the right to restrict or object to the processing of your personal information, and Suitsupply will provide you with the means to do so in accordance with applicable law, please contact Suitsupply in the same manner as described above.
Right to cancel the account. If you wish to cancel your account, please contact us through the above contact information, we will take reasonable steps to cancel your account and delete your personal information according to your requirements and legal requirements. Unless we need to keep such data for legal reasons, we will only process it to the extent required by laws and regulations and will not use it for daily business activities.
Right to lodge a complaint with Suitsupply or a supervisory authority.

If requested by an individual user, please provide Suitsupply with a detailed explanation of the personal information and provide more relevant background information for Suitsupply to process. If there are restrictions on handling through a particular department, process, team, incident or service, try to indicate the time frame, name, date, processing type and document together so that Suitsupply can process your request as quickly as possible. Suitsupply will respond within one month of receiving the request.

Links and contact details

Suitsupply is not responsible for the collection and processing of information by other organizations. This Privacy Policy does not apply to personal information operated by any third party linked to Suitsupply.

If you have any questions or needs about our privacy policy or products/services, please contact customer service telephone: 4008205572, Email address: service@suitsupply.com

We will use reasonable efforts to respond to you within the time limit required by laws and regulations after verifying your identity.