Support
Cookie policy (Updated 12nd July 2022)
1. About cookies
When a user visits the Suitsupply website, which includes the Suitsupply website (https://suitsupply.com/zh-cn/) and the Suitsupply’s WeChat App (collectively referred to hereinafter as the "Website"), the Suitsupply Website sends a cookie to the user's computer. Cookies are associated with the website's own content and capture and record information, such as the products in the shopping cart, through cookies. Cookie). Persistent cookies are stored on the device for a longer period of time unless the user deletes them before they expire. Session cookies, on the other hand, are automatically deleted when the user ends a browsing session with the Suitsupply website. These cookies help Suitsupply collect information such as language preferences, pages visited, time spent on the Suitsupply website, and other web traffic information that Suitsupply will use to improve the service, analyze behavior, and provide a customized user experience. cookies can help Suitsupply analyze users' Customized offers that may be of interest, interactions related to other offers, and usage of other websites.
2. Information collected
The information Suitsupply obtains using cookies does not generally cover private information about users; Suitsupply may obtain information about the computer or other electronic device you use to browse the Site, such as IP address, browser ID and/or other Internet log information.
In some cases, Suitsupply may also collect private information from users, but only if the information is voluntarily provided by the user (such as subscriptions to customized advertisements), or when the user purchases Suitsupply's products and services.
By accepting this cookie policy, you are confirming your consent to the transfer of your personal information out of the country.
3. Consent for cookies
In most cases, Suitsupply's use of cookies on the Site requires prior permission. The exception to this is where the use of cookies is necessary for Suitsupply to provide a service requested by an individual user or to perform an inherent function of the site (such as adding items to a shopping cart and/or using our checkout process), where no prior permission is required.
Click Here for a link to Suitsupply's website privacy policy. This Cookie Policy forms an integral part of Suitsupply's Privacy Policy. By using the Suitsupply website and agreeing to the use of marketing cookies, the user is deemed to have given Suitsupply permission to use the cookies for the purposes mentioned in this official website Cookie Policy and the Privacy Policy on our website. However, Suitsupply does not control the transfer of data on electronic communication facilities (including the Internet). Accordingly, Suitsupply assumes no responsibility for cybersecurity breaches or unauthorized disclosure or use of such data. You may set your browser to refuse cookies, but doing so may prevent you from taking full advantage of the services available on the official website.
4. Type of cookies
Generally speaking, there are three types of cookies: "Functional Cookies", "Analytical Cookies" and "Marketing Cookies". Marketing Cookies". All three types are used by Suitsupply. Please see below for a detailed explanation of these three types of cookies.
4.1 Functional cookies.
This type of cookie is very important to help the official website to operate and achieve the functions of the official website, such as helping users to jump on the official website. The information Suitsupply collects is anonymous, so Suitsupply cannot use it to identify users or track their behavior on other websites or services.
Purposes:
- Cookies who direct the individual to the website channel that is most suitable for the device (mobile/desktop);
- Cookie that ensures no cookie is placed for tracking without consent;
- Cookie that remembers wish lists;
- Cookie that enables the individual to travel through the website and will stay connected to the right web server.
- Keep track of the items stored in the shopping basket;
- Remember information the individual fills in during purchase process;
- Remember preferences such as location, language;
- Reading out browser settings to be able to display our website optimally on your screen;
- Detecting abuse of our website and services, for example by registering a number of failed log-in attempts;
- Offering the possibility to save log-in data so that the individual does not have to enter it every time;
- Making it possible to respond to our website.
| Cookie | Domain | Category | Description | Duration |
| ugid | .unsplash.com | Functional | This cookie is set by the provider Unsplash. This cookie is used for enabling the video content on the website. | 1 year |
| dw_dnt | suitsupply.com | Necessary | This is a Salesforce Commerce Cloud cookie that is used to determine when not to track sessions. | session |
| dwsid | suitsupply.com | Necessary | This is a Salesforce Commerce Cloud cookie that identifies the current browsing session and secures the session through HTTPS. | session |
| JSESSIONID | .nr-data.net | Necessary | The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application. | session |
| dwac_{{id}} | suitsupply.com | Other | No description | session |
| cquid | suitsupply.com | Other | No description available. | session |
| dwanonymous_{{id}} | suitsupply.com | Other | No description | 5 months 27 days |
| __cq_dnt | suitsupply.com | Other | The cookie indicates that the browser has opted out of CC Einstein tracking for this site. Commerce Cloud sets it with each page reponse based on the value of the corresponding session attribute tracking allowed. | session |
| _gtm_group | .suitsupply.com | Necessary | Random ID for sampling placed by Google Tag Manager | 1 year |
| lastVisitedLocale | suitsupply.com | Other | No description | 1 year |
| igodigitalst_{{id}} | .igodigital.com | Other | No description | 1 hour |
| intercom-id-{{id}} | .suitsupply.com | Necessary | ID for intercom | 8 months 26 days 1 hour |
| intercom-session-{{id}} | .suitsupply.com | Necessary | ID for intercom | 7 days |
| cqcid | suitsupply.com | Performance | This cookie is set by the provider Demandware. This cookie is used for tracking and analyzing the visitors who are visiting the website page anonymously. The cookie is also used for improving the performance of the website and support personalization of the website content. | session |
4.2 Analytical cookies.
This type of cookie helps Suitsupply monitor the performance of our official website, helps Suitsupply understand how users interact with our website, and informs Suitsupply of the user's login status. Suitsupply uses analytics services, such as Google Analytics, to collect information and analyze trends, and Suitsupply processes the information it collects so that it cannot identify users.
Purposes:
- Cookies to identify trends and perform analysis on how to improve the website (such as google analytics);
- For Google analytics Suitsupply has anonymized IP addresses, has signed a Data Processing agreement and does not share personal data with third parties.
- To analyse and identify patterns
- To analyse if changes are improvements
- Internal search button on webpage which direct the individual to the right product page
- Keep track on clicks on our website for Suitsupply to analyse where the most relevant information should be
| Cookie | Domain | Category | ID for intercom | DescriptionDuration |
| sid | suitsupply.com | Analytics | ID for intercom | The sid cookie contains digitally signed and encrypted records of a user’s Google account ID and most recent sign-in time.session |
| _gid | .suitsupply.com | Analytics | ID for intercom | Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.1 day |
| _ga_2JHV4W0XRX | .suitsupply.com | Analytics | ID for intercom | This cookie is installed by Google Analytics.2 years |
| _ga | .suitsupply.com | Analytics | ID for intercom | The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.2 years |
| igodigitalstdomain | .igodigital.com | Analytics | ID for intercom | This cookie, set by Salesforce Marketing Cloud, contains the user's unique session identifier to track individual visitors and their use of the site.1 hour |
| igodigitaltc2 | .igodigital.com | Analytics | ID for intercom | This cookie, set by Salesforce Marketing Cloud, contains the user's unique session identifier to track individual visitors and their use of the site.10 years |
| __cq_uuid | .suitsupply.com | Analytics | ID for intercom | This cookie contains a randomly generated unique user ID. This cookie is used for collecting information on the visitor activities on the website. This information is used for analytical purpose and for the personalization of the website.1 year 1 month |
| __cq_seg | .suitsupply.com | Analytics | ID for intercom | This is an analytical cookie which helps to provide personalized content.1 month |
| fs_uid | .suitsupply.com | Analytics | ID for intercom | This cookie is set by the provider Fullstory. This cookie is used for session tracking.1 year |
| _dc_gtm_{{id}} | .suitsupply.com | Analytics | ID for intercom | Cookie placed bij Google Analytics, to store number of service requests1 minute |
| igodigitalst_{{id}} | .igodigital.com | Other | ID for intercom | No description1 hour |
| FPLC | .suitsupply.com | Analytics | ID for intercom | Google Analytics cookie that allows cross-domain linking20 hours |
| FPID | .suitsupply.com | Analytics | ID for intercom | Google Tag Manager cookie for serverside container2 years |
| cqcid | suitsupply.com | Performance | ID for intercom | This cookie is set by the provider Demandware. This cookie is used for tracking and analyzing the visitors who are visiting the website page anonymously. The cookie is also used for improving the performance of the website and support personalization of the website content.session |
| _gaexp | .suitsupply.com | Performance | ID for intercom | Google Analytics installs this cookie to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in.2 months 12 days 11 hours |
4.3 Marketing Cookies.
Suitsupply uses cookies for marketing purposes, such as finding target audiences and placing social media ads. Social cookies are placed primarily on social media and are used to place customized ads. Marketing cookies help Suitsupply analyze behavior, send customized offers, and build profiles. These cookies are able to track users across official websites and display ads that may be of interest to them based on their browsing behavior. If consent is given for Suitsupply to place these cookies, Suitsupply can send customized offers (if consent is also given to receive customized offers from stores and outlets) and make offers available through partner sites on social media.
Third parties may place social cookies on Suitsupply's official website, and Suitsupply may place social cookies on its website and on third-party websites. our advertising partners or other third-party partners may use these cookies to place advertisements based on the interests of users. These cookies can remember the device that visited a site and track the device's browsing activity on sites or services other than Suitsupply. This information may be shared with organizations outside of Suitsupply, such as advertisers and/or ad networks, to deliver advertisements. The information collected allows Suitsupply to send more specialized offers and to advertise on official websites and third-party sites based on the interests of the user; the information Suitsupply collects includes purchase behavior, which ads the user has viewed, how often the user has viewed the ads, and whether the individual has purchased the product.
On some pages of our official website, users may see advertisements/Cookies that are not related to Suitsupply. Suitsupply has no control over these cookies used by third parties and does not have access to them. cookies can only be accessed by the party for which they were originally set up. For more information on such cookies, please see the third party website.
Purposes:
Marketing/ Social
- Cookie that combines shopping behaviour and when consent is given for newsletters and personalized offers to send personalized offers that might interest the individual;
- Cookie which keeps track on the pages that are visited on our website in order for partner websites to show relevant advertisement.
- Google analytics which measures how the individual uses our website in order for us to help the individual choose the product that best suits the individual. Also, to show offers that might be interesting for the individual.
- Cookie which sees what products are have viewed on our website in order for third parties to offer relevant advertisements.
- To advertise based on the interests of an individual on our website and that of third parties.
| Cookie | Domain | Category | Description | Duration |
| uuid | .cquotient.com | Advertisement | ID for intercom | MediaMath sets this cookie to avoid the same ads from being shown repeatedly and for relevant advertising.1 year 1 month |
| _ga_2JHV4W0XRX | .suitsupply.com | Analytics | ID for intercom | This cookie is installed by Google Analytics.2 years |
| igodigitalstdomain | .igodigital.com | Analytics | ID for intercom | >This cookie, set by Salesforce Marketing Cloud, contains the user's unique session identifier to track individual visitors and their use of the site.1 hour |
| igodigitaltc2 | .igodigital.com | Analytics | ID for intercom | This cookie, set by Salesforce Marketing Cloud, contains the user's unique session identifier to track individual visitors and their use of the site.10 years |
| __cq_uuid | .suitsupply.com | Analytics | ID for intercom | This cookie contains a randomly generated unique user ID. This cookie is used for collecting information on the visitor activities on the website. This information is used for analytical purpose and for the personalization of the website.1 year 1 month |
| __cq_seg | .suitsupply.com | Analytics | ID for intercom | This is an analytical cookie which helps to provide personalized content.1 month |
| dw_dnt | suitsupply.com | Necessary | ID for intercom | This is a Salesforce Commerce Cloud cookie that is used to determine when not to track sessions.session |
| dwsid | suitsupply.com | Necessary | ID for intercom | This is a Salesforce Commerce Cloud cookie that identifies the current browsing session and secures the session through HTTPS.session |
5. How long will cookies be stored on my device?
The length of time a cookie is stored on a computer or mobile device depends on the type of cookie, whether it is a "persistent" cookie or a "session" cookie. Persistent cookies remain on the computer or mobile device until they expire or are deleted.
6. How to control and delete cookies
Users who wish to delete any cookies that already exist on their computer should refer to the Help and Support section of their Internet browser for information on how to find where to save the cookie file or directory.
Please note that Suitsupply Online Services cannot always control third-party cookies from our online services that are stored on the device, and setting user cookie preferences at Suitsupply does not prevent third parties from storing cookies on the device. For more information, please see the "Cookie Types" section.
For more information on deleting or controlling cookie invasions, please see www.AboutCookies.org. Please note that deleting Suitsupply's cookies or disabling other cookie features may prevent users from accessing specific areas and features of Suitsupply's website.
7. Data subject rights
Users can send an email to service@suitsupply.com to request access to, restrict, migrate, remove, correct your personal information, and to file a complaint regarding a user's information subject rights. Please ensure that your request is sufficiently detailed and provides evidence that it involves your personal information. Suitsupply shall respond within one month of receipt.
Users have the following rights:
- Access the personal information held by Suitsupply at any time.
- To request that Suitsupply correct any personal information it holds about you that is incorrect and to complete any personal information it holds about you that is incomplete.
- The right to request oblivion, to object to Suitsupply, and to have personal information deleted by Suitsupply if Suitsupply has no legal or regulatory obligation to retain the personal information.
- Restrictions on Personal Information.
- To request that Suitsupply provide a copy of the personal information it holds about you.
- File a complaint with Suitsupply or the relevant government agency.
Suitsupply may retain personal information for archival purposes, such as to fulfill a legal obligation, to perform a task in the public interest or for government agency reasons, to defend the public interest in the context of public health, for public interest purposes in the context of scientific, historical research or statistical purposes, to take legal action or to defend.
Suitsupply shall communicate with third parties to correct or delete personal information, unless it proves that such correction or deletion is not feasible or would require disproportionate effort. In such cases, Suitsupply shall inform the user of the appropriate third party.
8. Changes / updates
This Cookie Policy may be changed from time to time. Suitsupply recommends reviewing our Cookie Policy periodically. If Suitsupply makes significant changes to this policy, it will be posted on our website to inform users in a timely manner.
9. Our details
Suitsupply is registered in the Netherlands under registration number 34118243
Suitsupply contact details are: SUITSUPPLY CHINA LTD. (hereinabove as “Suitsupply”)
By mail : Anfu Road 169, Xuhui District, Shanghai
By email: service@suitsupply.com
By phone: +31 (0)20 653 35 34
Address: 上海市徐汇区安福路169