Support
Cookie policy
1. About cookies
Cookies are pieces of information that the Suitsupply website sends to a computer while the individual is browsing the Suitsupply website. Cookies work in combination with content within the website itself, to capture and remember information. For instance, cookies are used to remember and process the items in a shopping cart. Cookies may be a session cookie or a persistent cookie which indicates how long the cookie will stay on a device. A persistent cookie is stored on a device for a longer period of time unless this is deleted by the individual before the expiry date. A session cookie will be deleted when an individual end the browser session of Suitsupply website. These cookies help Suitsupply to collect data such as language preferences, webpages visited, time spent on the Suitsupply website and other web traffic data. Suitsupply uses this data to improve services, analyse the activities and to personalize the individuals experience. Cookies may allow Suitsupply to analyse which personalized offers may interest the individual and how the individual interacts with other offers and to understand the use of the individual on other websites.
2. Information collected
The information Suitsupply obtained from the use of cookies will not usually contain the individuals’ personal data. Suitsupply may obtain information about your computer or any other electronic device which is used to access our website, such as IP address, browser ID and /or other internet log information.
In certain circumstances Suitsupply may also collect personal information about the individual but only where the individual voluntarily provides it (e.g. sign up for personalized offers) or where a customer purchase goods or services from Suitsupply.
3. Consent for cookies
In most cases Suitsupply will need consent to use cookies on this website. The exceptions are where the cookie is essential for Suitsupply to provide a service that is requested, or essential to the inherent functionality of the website (e.g. to enables to store items in a shopping basket and/or to use our check-out process).
Here is a link to the Suitsupply website Privacy statement. If the individual uses the Suitsupply website and consented for using marketing cookies the individual allows Suitsupply the use of cookies for the purpose described in this website cookie policy and our website privacy policy.
4. Type of cookies
There are generally three categories of cookies: ‘Functional’, ‘Analytical’, ‘Marketing’. Suitsupply uses all three categories of cookies. The individual can find out more about these cookies below.
1. Functional cookies.
These cookies are essential, as they help make the website usable by enabling functions such as for the individual to move around the website. These cookies are required to let the website function. These cookies allow Suitsupply to remember preferences like preferred language. The data Suitsupply collects is anonymised and therefore Suitsupply cannot identify the individual and these are not used to track the browsing activity on other sites or services.
Purposes:
- Cookies who direct the individual to the website channel that is most suitable for the device (mobile/desktop);
- Cookie that ensures no cookie is placed for tracking without consent;
- Cookie that remembers wish lists;
- Cookie that enables the individual to travel through the website and will stay connected to the right web server.
- Keep track of the items stored in the shopping basket;
- Remember information the individual fills in during purchase process;
- Remember preferences such as location, language;
- Reading out browser settings to be able to display our website optimally on your screen;
- Detecting abuse of our website and services, for example by registering a number of failed log-in attempts;
- Offering the possibility to save log-in data so that the individual does not have to enter it every time;
- Making it possible to respond to our website.
| Cookie name | Purpose / recorded information | Place by |
|---|---|---|
| __cfduid | The __cfduid cookie is used to identify individual clients behind a shared IP address and apply security settings on a per-client basis. | Cloudflare |
| intercom-id-* | cookie used to track who was most recently logged in on a given device or computer will keep these conversations in the Messenger for one week. | Intercom |
| AKA_A2 | Akamai functional cookie | Akamai |
| cookieBarAccepted | Keeps track if cookie bar is accepted by the user. | SuitSupply |
| countryVerificationBarVerificationCompleted | Holds info for the country bar component where user can verify country and language settings | SuitSupply |
| customerUID | Keeps track of the customer unique idetifier so it can be tracked correctly from Google analytics | SuitSupply |
| doNotShowNewsletterPopup | Keeps info that the newsletter popup has already been shown to the user | SuitSupply |
| country | Keeps customer country selected on the SuitSupply site | SuitSupply |
| screenInfo | Get screen information like width in pixels or DPI. Store some of the information in cookie for server side usage. | SuitSupply |
| __cq_uuid, uuid | Third party cookie (on cquotient.com), contains a randomly generated ID | CQuotient |
| __cq_uuid | First party version of cquotient.com uuid | CQuotient |
| __cq_seg | First party cookie; contains segment information for personalized search | CQuotient |
| cqcid | First party cookie; contains a hashed ID for an anonymous user | CQuotient |
| cquid | First party cookie; contains a hashed ID for a known, logged-in user | CQuotient |
| __cq_dnt | This is a "Do not track" cookie set by your browser settings to inform the SuitSupply website what cookies to allow or disallow tracking. | CQuotient |
| dw_dnt | This is a "Do not track" cookie set by your browser settings to inform the SuitSupply website what cookies to allow or disallow tracking. | Salesforce Commerce Cloud |
| dwcustomer_* | Commerce Cloud cookies used for logged customers. Preserve customer information, preferences, basket etc. | Salesforce Commerce Cloud |
| dwsecuretoken_* | Commerce Cloud cookie to indicate a secure session. Any https traffic is handshaked against this cookie to prevent session spoofing | Salesforce Commerce Cloud |
| dwsid | Commerce Cloud session id | Salesforce Commerce Cloud |
| sid | Session ID | Salesforce Commerce Cloud |
2. Analytical cookies.
These cookies allow Suitsupply to monitor the performance of our website and helps Suitsupply to understand how the individual interacts with our website. These cookies may be used to allow Suitsupply to know that the individual has logged in so that Suitsupply can serve fresher content than a user who has never logged in. Suitsupply uses analytical services such as google analytics to collect data to analyse trends. The information Suitsupply collects is done without identifying the individual.
Purposes:
- Cookies to identify trends and perform analysis on how to improve the website (such as google analytics);
- For Google analytics Suitsupply has anonymized IP addresses, has signed a Data Processing agreement and does not share personal data with third parties.
- To analyse and identify patterns
- To analyse if changes are improvements
- Internal search button on webpage which direct the individual to the right product page
- Keep track on clicks on our website for Suitsupply to analyse where the most relevant information should be
| Cookie name | Purpose | Place by |
|---|---|---|
| DSID, _svs, _svtri, IDE | The Doubleclick tracking cookie is used by Google for ad tracking purposes. Whenever you visit a website with Google ads on it, a cookie is placed in your web browser by the ads and is used to track you across the Internet. | Doubleclick |
| _ga, _gid, _gat_UA-*, _gali, _dc_gtm_UA-* | These cookies are used to collect information about how visitors use our Site. We use the information to compile reports and to help us improve the Site. The cookies collect information in an anonymous form, including the number of visitors to the Site, where visitors have come to the Site from and the pages they visited. If you do not allow these cookies we will not be able to include your visit in our statistics. You can read the full Google Analytics privacy policy at: http://www.google.com/policies/privacy/. | Google Analytics |
| Connect.sid, _cfduid, fita.sid.suitsupply | Fit Analytics is used to give visitors size help on the website. In addition, it will save the advice in a cookie and apply the given advice to more (similar) products on the website. | Fit Analytics |
| JSESSIONID | These are used by New Relic to monitor the performance of our Site. None of your personal data is transferred to New Relic. | New Relic |
3. Marketing Cookies.
Suitsupply uses cookies for marketing purposes such as targeting and social media advertising. Social cookies are cookies places on social media for personalized advertisement. Marketing cookies are used for Suitsupply to analyse the behaviour to send out personalized offers and set up profiles. These cookies have the purpose of tracking the individual across websites and to display advertisements that might interest the individual based on their browser behaviour. When consent is given for Suitsupply to place these cookies, Suitsupply can send personalized offers (if this includes consent for receiving personalized offers in store or webstore) and offers via partners sites on social media.
Third parties may have the ability to place social cookies on the website of Suitsupply and Suitsupply may be able to place social cookies on the website and third-party website. Our advertising partners or other third-party partners may use these types of cookies to deliver advertising that is relevant to the interests of individuals. These cookies can remember that a device has visited a site and may also be able to track the device’s browsing activity on other sites or services other than Suitsupply. This information may be shared with organizations outside Suitsupply, such as advertisers and/or advertising networks to deliver the advertising. Based on the information Suitsupply collects Suitsupply is able to send more specialized offers and is able to advertise on the website and that of third parties based on the interests of the individual. The information Suitsupply collects is purchase behaviour, which advertisements the individual has seen, how often the individual has seen them and whether the individual buys a product.
On some pages of our website the individual may see advertisements / cookies that are not related to Suitsupply. When, for example the individual visits Facebook this third party may set their own cookie on the device of the individual and is then able to use our website to set this cookie. Suitsupply does not have control of the use of these third-party cookies and is not able to access these cookies. Cookies can only be accessed by the party who originally set them. Please check the third-party websites for more information about these cookies. Our third parties are:
Facebook
Criteo
Google
Purposes:
Marketing/ Social
- Cookie that combines shopping behaviour and when consent is given for newsletters and personalized offers to send personalized offers that might interest the individual;
- Cookie which keeps track on the pages that are visited on our website in order for partner websites to show relevant advertisement.
- Google analytics which measures how the individual uses our website in order for us to help the individual choose the product that best suits the individual. Also, to show offers that might be interesting for the individual.
- Cookie which sees what products are have viewed on our website in order for third parties to offer relevant advertisements.
- To advertise based on the interests of an individual on our website and that of third parties.
| Cookie name | Purpose | Place by |
|---|---|---|
| fr | Facebook tracking cookie | |
| Eid, uid | Help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. As a rule, cookies will make your browsing experience better. | Criteo |
| 1P_JAR, CONSENT, UULE, DV | Google advertising cookie used for user tracking and ad targeting purposes | Google Analytics |
| soc | Used to save referrer information towards our Affiliate tracker | SuitSupply |
5. How long will cookies stay on my device?
The length of time a cookie will stay on a computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on a device until the individual stops browsing. Persistent cookies stay on a computer or mobile device until they expire or are deleted.
6. How to control and delete cookies
If an individual wants to delete any cookies that are already on the computer, please refer to the help and support section on the internet browser for instructions on how to locate the file or directory that stores cookies.
Please note that Suitsupply online services cannot always control third-party cookies stored on the machine from our online services and that setting the individual’s cookie preferences with Suitsupply will not stop those third-party cookies from being stored on the machine. Therefore the individual must manage these cookies directly with the relevant third party. Please see the ‘Type of Cookies’ section for more information.
Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting the Suitsupply cookies or disabling future cookies the individual may not be able to access certain areas or features of the Suitsupply site.
7. Data subject rights
An individual has the ability to request access, restriction, portability, erasure, rectification of your personal data and file a complaint regarding their data subject rights by sending an email to service@suitsupply.com. Please make sure the request is specified and provide evidence that it concerns your personal data. Suitsupply shall respond to the individual within one month of receipt.
An individual has the following rights:
- The right to access the personal data Suitsupply holds at any time.
- The right to ask Suitsupply to correct the personal data that is incorrect and to complete incomplete information Suitsupply holds about you.
- The right to be forgotten and to object and ask Suitsupply to delete personal data if Suitsupply has no legal or regulatory obligation to keep personal data.
- The right to restrict personal data.
- The right to ask Suitsupply to provide a copy of the personal data that Suitsupply holds about you.
- The right to file a complaint with Suitsupply or with the Dutch Supervisory Authority.
It may be possible that Suitsupply shall keep personal data for archiving purposes for exercising the rights and freedom of expression and information, based on a legal obligation, the performance of a task carried out in the public interest or in the exercise of official authority reasons, for reasons of public interest in the area of public health, for archiving purposes in the public interest of scientific, historical research purposes or statistical purposes or for establishment, exercises or defense of legal claims.
Suitsupply shall communicate rectification or erasure of the personal data with third parties unless it proves impossible or involve disproportionate effort. Suitsupply shall inform the individual about the third parties.
8. Changes / updates
This cookie policy can change from time to time. The most up to date version is published on the website of Suitsupply. Suitsupply recommends to periodically read our cookie policy. If Suitsupply processes major changes to this policy individuals will be kept informed by a notification on our website.
9. Our details
Suitsupply is registered in the Netherlands under registration number 34118243
Suitsupply contact details are:
By email: service@suitsupply.com
By phone: +31 (0)20 653 35 34