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Cookie policy

Cookie policy (Dated 04/04/2022)

1. About cookies

Cookies are pieces of information that the Suitsupply website (https://suitsupply.com/zh-cn) sends to a computer while the individual is browsing the Suitsupply website. Cookies work in combination with content within the website itself, to capture and remember information. For instance, cookies are used to remember and process the items in a shopping cart. Cookies may be a session cookie or a persistent cookie which indicates how long the cookie will stay on a device. A persistent cookie is stored on a device for a longer period of time unless this is deleted by the individual before the expiry date. A session cookie will be deleted when an individual end the browser session of Suitsupply website. These cookies help Suitsupply to collect data such as language preferences, webpages visited, time spent on the Suitsupply website and other web traffic data. Suitsupply uses this data to improve services, analyse the activities and to personalize the individuals experience. Cookies may allow Suitsupply to analyse which personalized offers may interest the individual and how the individual interacts with other offers and to understand the use of the individual on other websites.

2. Information collected

The information Suitsupply obtained from the use of cookies will not usually contain the individuals’ personal data. Suitsupply may obtain information about your computer or any other electronic device which is used to access our website, such as IP address, browser ID and /or other internet log information.

In certain circumstances Suitsupply may also collect personal information about the individual but only where the individual voluntarily provides it (e.g. sign up for personalized offers) or where an individual purchases goods or services from Suitsupply.

3. Consent for cookies

In most cases Suitsupply will need consent to use cookies on this website. The exceptions are where the cookie is essential for Suitsupply to provide a service that is requested, or essential to the inherent functionality of the website (e.g. to enables to store items in a shopping basket and/or to use our check-out process).

Here is a link to the Suitsupply website Privacy statement. This Cookie policy is an integral part of the Privacy Statement. If the individual uses the Suitsupply website and consented for using marketing cookies the individual allows Suitsupply the use of cookies for the purpose described in this website cookie policy and our website Privacy Statement. However, Suitsupply cannot control the data portability across electronic communication facilities (including internet). Therefore, Suitsupply assumes no liabilities for the cybersecurity loopholes or unauthorized data disclosure or usage. You can adjust the settings of your browser to refuse cookies, but, by doing so, you may not be able to fully use all the services on the website.

4. Type of cookies

There are generally three categories of cookies: ‘Functional’, ‘Analytical’, ‘Marketing’. Suitsupply uses all three categories of cookies. The individual can find out more about these cookies below.

4.1 Functional cookies.

These cookies are essential, as they help make the website usable by enabling functions such as for the individual to move around the website. These cookies are required to let the website function. These cookies allow Suitsupply to remember preferences like preferred language. The data Suitsupply collects is anonymised and therefore Suitsupply cannot identify the individual and these are not used to track the browsing activity on other sites or services.

Purposes:

  • Cookies who direct the individual to the website channel that is most suitable for the device (mobile/desktop);
  • Cookie that ensures no cookie is placed for tracking without consent;
  • Cookie that remembers wish lists;
  • Cookie that enables the individual to travel through the website and will stay connected to the right web server.
  • Keep track of the items stored in the shopping basket;
  • Remember information the individual fills in during purchase process;
  • Remember preferences such as location, language;
  • Reading out browser settings to be able to display our website optimally on your screen;
  • Detecting abuse of our website and services, for example by registering a number of failed log-in attempts;
  • Offering the possibility to save log-in data so that the individual does not have to enter it every time;
  • Making it possible to respond to our website.
Cookie Domain Category Description Duration
ugid .unsplash.com Functional This cookie is set by the provider Unsplash. This cookie is used for enabling the video content on the website. 1 year
dw_dnt suitsupply.com Necessary This is a Salesforce Commerce Cloud cookie that is used to determine when not to track sessions. session
dwsid suitsupply.com Necessary This is a Salesforce Commerce Cloud cookie that identifies the current browsing session and secures the session through HTTPS. session
JSESSIONID .nr-data.net Necessary The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application. session
dwac_{{id}} suitsupply.com Other No description session
cquid suitsupply.com Other No description available. session
dwanonymous_{{id}} suitsupply.com Other No description 5 months 27 days
__cq_dnt suitsupply.com Other The cookie indicates that the browser has opted out of CC Einstein tracking for this site. Commerce Cloud sets it with each page reponse based on the value of the corresponding session attribute tracking allowed. session
_gtm_group .suitsupply.com Necessary Random ID for sampling placed by Google Tag Manager 1 year
lastVisitedLocale suitsupply.com Other No description 1 year
igodigitalst_{{id}} .igodigital.com Other No description 1 hour
intercom-id-{{id}} .suitsupply.com Necessary ID for intercom 8 months 26 days 1 hour
intercom-session-{{id}} .suitsupply.com Necessary ID for intercom 7 days
cqcid suitsupply.com Performance This cookie is set by the provider Demandware. This cookie is used for tracking and analyzing the visitors who are visiting the website page anonymously. The cookie is also used for improving the performance of the website and support personalization of the website content. session

4.2 Analytical cookies.

These cookies allow Suitsupply to monitor the performance of our website and helps Suitsupply to understand how the individual interacts with our website. These cookies may be used to allow Suitsupply to know that the individual has logged in so that Suitsupply can serve fresher content than a user who has never logged in. Suitsupply uses analytical services such as google analytics to collect data to analyse trends. The information Suitsupply collects is done without identifying the individual.

Purposes:

  • Cookies to identify trends and perform analysis on how to improve the website (such as google analytics);
  • For Google analytics Suitsupply has anonymized IP addresses, has signed a Data Processing agreement and does not share personal data with third parties.
  • To analyse and identify patterns
  • To analyse if changes are improvements
  • Internal search button on webpage which direct the individual to the right product page
  • Keep track on clicks on our website for Suitsupply to analyse where the most relevant information should be
DescriptionThe sid cookie contains digitally signed and encrypted records of a user’s Google account ID and most recent sign-in time.Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.This cookie is installed by Google Analytics.The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.This cookie, set by Salesforce Marketing Cloud, contains the user's unique session identifier to track individual visitors and their use of the site.This cookie, set by Salesforce Marketing Cloud, contains the user's unique session identifier to track individual visitors and their use of the site.This cookie contains a randomly generated unique user ID. This cookie is used for collecting information on the visitor activities on the website. This information is used for analytical purpose and for the personalization of the website.This is an analytical cookie which helps to provide personalized content.This cookie is set by the provider Fullstory. This cookie is used for session tracking.Cookie placed bij Google Analytics, to store number of service requestsNo descriptionGoogle Analytics cookie that allows cross-domain linkingGoogle Tag Manager cookie for serverside containerThis cookie is set by the provider Demandware. This cookie is used for tracking and analyzing the visitors who are visiting the website page anonymously. The cookie is also used for improving the performance of the website and support personalization of the website content.Google Analytics installs this cookie to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in.
Cookie Domain Category ID for intercom Duration
sid suitsupply.com Analytics ID for intercom session
_gid .suitsupply.com Analytics ID for intercom 1 day
_ga_2JHV4W0XRX .suitsupply.com Analytics ID for intercom 2 years
_ga .suitsupply.com Analytics ID for intercom 2 years
igodigitalstdomain .igodigital.com Analytics ID for intercom 1 hour
igodigitaltc2 .igodigital.com Analytics ID for intercom 10 years
__cq_uuid .suitsupply.com Analytics ID for intercom 1 year 1 month
__cq_seg .suitsupply.com Analytics ID for intercom 1 month
fs_uid .suitsupply.com Analytics ID for intercom 1 year
_dc_gtm_{{id}} .suitsupply.com Analytics ID for intercom 1 minute
igodigitalst_{{id}} .igodigital.com Other ID for intercom 1 hour
FPLC .suitsupply.com Analytics ID for intercom 20 hours
FPID .suitsupply.com Analytics ID for intercom 2 years
cqcid suitsupply.com Performance ID for intercom session
_gaexp .suitsupply.com Performance ID for intercom 2 months 12 days 11 hours

4.3 Marketing Cookies.

Suitsupply uses cookies for marketing purposes such as targeting and social media advertising. Social cookies are cookies places on social media for personalized advertisement. Marketing cookies are used for Suitsupply to analyse the behaviour to send out personalized offers and set up profiles. These cookies have the purpose of tracking the individual across websites and to display advertisements that might interest the individual based on their browser behaviour. When consent is given for Suitsupply to place these cookies, Suitsupply can send personalized offers (if this includes consent for receiving personalized offers in store or webstore) and offers via partners sites on social media.

Third parties may have the ability to place social cookies on the website of Suitsupply and Suitsupply may be able to place social cookies on the website and third-party website. Our advertising partners or other third-party partners may use these types of cookies to deliver advertising that is relevant to the interests of individuals. These cookies can remember that a device has visited a site and may also be able to track the device’s browsing activity on other sites or services other than Suitsupply. This information may be shared with organizations outside Suitsupply, such as advertisers and/or advertising networks to deliver the advertising. Based on the information Suitsupply collects Suitsupply is able to send more specialized offers and is able to advertise on the website and that of third parties based on the interests of the individual. The information Suitsupply collects is purchase behaviour, which advertisements the individual has seen, how often the individual has seen them and whether the individual buys a product.

On some pages of our website the individual may see advertisements / cookies that are not related to Suitsupply. Suitsupply does not have control of the use of these third-party cookies and is not able to access these cookies. Cookies can only be accessed by the party who originally set them. Please check the third-party websites for more information about these cookies.

Purposes:

Marketing/ Social

  • Cookie that combines shopping behaviour and when consent is given for newsletters and personalized offers to send personalized offers that might interest the individual;
  • Cookie which keeps track on the pages that are visited on our website in order for partner websites to show relevant advertisement.
  • Google analytics which measures how the individual uses our website in order for us to help the individual choose the product that best suits the individual. Also, to show offers that might be interesting for the individual.
  • Cookie which sees what products are have viewed on our website in order for third parties to offer relevant advertisements.
  • To advertise based on the interests of an individual on our website and that of third parties.
MediaMath sets this cookie to avoid the same ads from being shown repeatedly and for relevant advertising.This cookie is installed by Google Analytics.>This cookie, set by Salesforce Marketing Cloud, contains the user's unique session identifier to track individual visitors and their use of the site.This cookie, set by Salesforce Marketing Cloud, contains the user's unique session identifier to track individual visitors and their use of the site.This cookie contains a randomly generated unique user ID. This cookie is used for collecting information on the visitor activities on the website. This information is used for analytical purpose and for the personalization of the website.This is an analytical cookie which helps to provide personalized content.This is a Salesforce Commerce Cloud cookie that is used to determine when not to track sessions.This is a Salesforce Commerce Cloud cookie that identifies the current browsing session and secures the session through HTTPS.
Cookie Domain Category Description Duration
uuid .cquotient.com Advertisement ID for intercom 1 year 1 month
_ga_2JHV4W0XRX .suitsupply.com Analytics ID for intercom 2 years
igodigitalstdomain .igodigital.com Analytics ID for intercom 1 hour
igodigitaltc2 .igodigital.com Analytics ID for intercom 10 years
__cq_uuid .suitsupply.com Analytics ID for intercom 1 year 1 month
__cq_seg .suitsupply.com Analytics ID for intercom 1 month
dw_dnt suitsupply.com Necessary ID for intercom session
dwsid suitsupply.com Necessary ID for intercom session

5. How long will cookies stay on my device?

The length of time a cookie will stay on a computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies will only stay on a device until the individual stops browsing. Persistent cookies stay on a computer or mobile device until they expire or are deleted.

6. How to control and delete cookies

If an individual wants to delete any cookies that are already on the computer, please refer to the help and support section on the internet browser for instructions on how to locate the file or directory that stores cookies.

Please note that Suitsupply online services cannot always control third-party cookies stored on the machine from our online services and that setting the individual’s cookie preferences with Suitsupply will not stop those third-party cookies from being stored on the machine. Therefore the individual must manage these cookies directly with the relevant third party. Please see the ‘Type of Cookies’ section for more information.

Information on deleting or controlling cookies is available at www.AboutCookies.org. Please note that by deleting the Suitsupply cookies or disabling future cookies the individual may not be able to access certain areas or features of the Suitsupply site.

7. Data subject rights

An individual has the ability to request access, restriction, portability, erasure, rectification of your personal data and file a complaint regarding their data subject rights by sending an email to service@suitsupply.com. Please make sure the request is specified and provide evidence that it concerns your personal data. Suitsupply shall respond to the individual within one month of receipt.

An individual has the following rights:

  • The right to access the personal data Suitsupply holds at any time.
  • The right to ask Suitsupply to correct the personal data that is incorrect and to complete incomplete information Suitsupply holds about you.
  • The right to be forgotten and to object and ask Suitsupply to delete personal data if Suitsupply has no legal or regulatory obligation to keep personal data.
  • The right to restrict personal data.
  • The right to ask Suitsupply to provide a copy of the personal data that Suitsupply holds about you.
  • The right to file a complaint with Suitsupply or with the Dutch Supervisory Authority.

It may be possible that Suitsupply shall keep personal data for archiving purposes for exercising the rights and freedom of expression and information, based on a legal obligation, the performance of a task carried out in the public interest or in the exercise of official authority reasons, for reasons of public interest in the area of public health, for archiving purposes in the public interest of scientific, historical research purposes or statistical purposes or for establishment, exercises or defense of legal claims.

Suitsupply shall communicate rectification or erasure of the personal data with third parties unless it proves impossible or involve disproportionate effort. Suitsupply shall inform the individual about the third parties.

8. Changes / updates

This cookie policy can change from time to time. The most up to date version is published on the website of Suitsupply. Suitsupply recommends to periodically read our cookie policy. If Suitsupply processes major changes to this policy individuals will be kept informed by a notification on our website.

9. Our details

Suitsupply is registered in the Netherlands under registration number 34118243
Suitsupply contact details are:
By email: service@suitsupply.com
By phone: +31 (0)20 653 35 34