Return a product in 3 steps
Login to register your return in My Account.
Select your prefered pickup or drop off location.
Stick the return label on the outside of your package.
Something not quite right or having second thoughts? You can return or exchange your unworn, unaltered product(s) within 30 days of delivery at no cost to you. Return online at www.suitsupply.com/return by logging in with your order details, selecting the product(s) you wish to return, and indicating whether you’d like a refund or an exchange. You can then schedule a (free) carrier pick-up service, or drop off the product(s) yourself at either a store or drop-off point. Should you ship your returns back, you can use the prepaid return label that was included in the original shipment. After your return is processed at our warehouse, we will refund the total purchase amount to the original payment method used within 5-7 business days. Exchanged products will be re-shipped within 2 business days after we received your return. Otherwise, you can visit any Suitsupply store for an immediate refund or exchange.
Unworn and unaltered attire, including Custom Made products, are eligible for return within 30 days of delivery.
Return forms are not necessary. Your return shipping label will be used to reference the order.
All returns are processed through UPS. You can schedule a free UPS pickup through your your account.
No. Suitsupply covers all return shipping costs. You can use the return label included with your original order.
Exchanges can be processed online by signing into your account and selecting the order and item(s) you wish to exchange.
We will ship your new product(s) as soon as we have correctly received and processed the returned goods.
Yes, our return policy extends to Custom Made orders. If you return your Custom Made item(s), please contact our Customer Service.
After your return is registered, you can drop off your package at any UPS Store or access point.
You can schedule a UPS pickup when registering your return in your My Account. If you need to modify an existing return request, please contact Customer Service.
UPS pickups typically occur between 9:00AM - 5:00PM, but can vary based on your location. It is currently not possible to schedule a specific pickup time.
Please contact Customer Care at firstname.lastname@example.org to track your return.
We are extending holiday returns for your convenience. Purchases made between December 1st and December 31st (giftcards excluded), can be returned up to 45 days from day of purchase.
Once your order has been returned and received at our facility, please allow for 1-2 business days for the return to be processed. An automatic refund will then take place into your original payment method, which will be visible on your behalf within 2-5 business days.