Location changed to Hong Kong SAR (HKD)

Support

Returns & refunds

Return a product in 3 steps

Login & Register your product

Login to register your return in My Account.

Select a location

Select your prefered pickup or drop off location.

Prepare your package

Stick the return label on the outside of your package.

FAQ

Something not quite right or having second thoughts? You can return or exchange your unworn, unaltered product(s) within 30 days of delivery at no cost to you. You can contact our Suitsupply customer service on 400 820 5572 (toll-free) to apply your return or exchange request. Please use Suitsupply's designated courier and return the product on a pay on delivery basis. Once your returned product has been accepted by our warehouse, we will arrange a refund in the same way you paid for it. Refunds will be issued within 5-7 business days. If you choose to exchange your product, we will send you a new product within 2 business days of receiving it. Alternatively, you can visit one of our Suitsupply stores for an immediate return or exchange, where your returned item will be sent back to the warehouse on your behalf and, upon receipt, we will process your return or exchange in the manner described above.

Unworn and unaltered attire, including Custom Made products, are eligible for return within 30 days of delivery.

Return forms are not necessary. Your return shipping label will be used to reference the order.

All returns are processed through UPS. You can schedule a free UPS pickup through your your account.

No. Suitsupply covers all return shipping costs. You can use the return label included with your original order.

Exchanges can be processed online by signing into your account and selecting the order and item(s) you wish to exchange.

We will ship your new product(s) as soon as we have correctly received and processed the returned goods.

Yes, our return policy extends to Custom Made orders. If you return your Custom Made item(s), please contact our Customer Service.

After your return is registered, you can drop off your package at any UPS Store or access point.

You can schedule a UPS pickup when registering your return in your My Account. If you need to modify an existing return request, please contact Customer Service.

UPS pickups typically occur between 9:00AM - 5:00PM, but can vary based on your location. It is currently not possible to schedule a specific pickup time.

Please contact Customer Care at service@suitsupply.com to track your return.

We are extending holiday returns for your convenience. Purchases made between December 1st and December 31st (giftcards excluded), can be returned up to 45 days from day of purchase.

Once your order has been returned and received at our facility, please allow for 1-2 business days for the return to be processed. An automatic refund will then take place into your original payment method, which will be visible on your behalf within 2-5 business days.