Location changed to United Kingdom (EUR)
Support
Return a product in 3 steps
Login & Register your product
Login to register your return in My Account.
Select a location
Select your prefered pickup or drop off location.
Prepare your package
Stick the return label on the outside of your package.
FAQ
Something not quite right or having second thoughts? You can return or exchange your unworn, unaltered product(s) within 30 days of delivery at no cost to you. Return online at www.suitsupply.com/return by logging in with your order details, selecting the product(s) you wish to return, and indicating whether you’d like a refund or an exchange. You can then schedule a (free) carrier pick-up service, or drop off the product(s) yourself at either a store in the country of purchase, or drop-off point. Should you ship your returns back, you can use the prepaid return label that was included in the original shipment, and ship from the country of purchase or currency region. After your return is processed at our warehouse, we will refund the total purchase amount to the original payment method used within 5-7 business days. Exchanged products will be re-shipped within 2 business days after we received your return. Physical orders can only returned in the country of original purchase, or use the provided return label in the country of purchase or currency region. For other returns related questions reach out to service@suitsupply.com.
Unworn, unaltered attire and with original tag still attached, including custom made products, are eligible for return within 30 days of delivery.
Suitsupply Corporate Service offers companies and organisations the opportunity to dress employees and participants, both men and women, uniformly and representative for events and fairs. We help you to choose from our large selection of fits and fabrics to create an outfit
We take measurements of those wearing the outfits at either our store locations or at your location. Upon delivery of the outfits, you have the option of having a tailor present to make any alterations should it be necessary.
Corporate service is now globally available.
Please note that we do not deliver to Post Office boxes, forwarding addresses or courier collection points. We do deliver to all home and office addresses.
Suitsupply offers worldwide delivery, using high-end courier services. Please select your country of shipping destination at the top-right of the web site before you start shopping.
Your products will be delivered through high-quality courier services. After we have dispatched your parcel, you will receive an automated email stating a track & trace number so you can easily follow the whereabouts of your parcel.
Suitsupply's estimated delivery time and shipping fees vary by country. We aim to deliver all orders within 3 to 4 business days worldwide, but most countries are eligible for next-day and two-day delivery services. Please see below for more information.
| Region | Delivery time | Delivery cost |
|---|---|---|
| Europe | 1-4 business days | West, North & South EU countries East EU & non-EU countries |
| North-America | 1-5 business days | USA Canada |
| South-America | 3-5 business days | $35 |
| Middle-East | 2-3 business days | Between $15 and $35 |
| Asia | 3-5 business days | Between $15 and $35 China: ¥120 |
| Australia | 3-4 business days | Free delivery |
| Oceania | 3-4 business days | $25. |
| Africa | 3-4 business days | $35 |
Suitsupply Corporate Service offers companies and organisations the opportunity to dress employees and participants, both men and women, uniformly and representative for events and fairs. We help you to choose from our large selection of fits and fabrics to create an outfit
We take measurements of those wearing the outfits at either our store locations or at your location. Upon delivery of the outfits, you have the option of having a tailor present to make any alterations should it be necessary.
Corporate service is now globally available.
Suits, Jackets and Coats:
Our delivery time for Custom Made orders is
2-3
weeks.
Shirts:
We aim to deliver our Custom Made shirt orders within 2-3 weeks.
Suitsupply's estimated delivery time and shipping fees vary by country. We aim to deliver all orders within 3 to 4 business days worldwide, but most countries are eligible for next-day and two-day delivery services. Delivery times are different for Custom Made orders, please see section above.
| Region | Delivery time | Delivery cost |
|---|---|---|
| Europe | 1-4 business days | West, North & South EU countries East EU & non-EU countries |
| North-America | 1-5 business days | USA Canada |
| South-America | 3-5 business days | $35 |
| Middle-East | 2-3 business days | Between $15 and $35 |
| Asia | 3-5 business days | Between $15 and $35 China: ¥120 |
| Australia | 3-4 business days | Free delivery |
| Oceania | 3-4 business days | $25. |
| Africa | 3-4 business days | $35 |
Your products will be delivered through high-quality courier services. After we have dispatched your parcel, you will receive an automated email stating a track & trace number so you can easily follow the whereabouts of your parcel.
Suitsupply offers worldwide delivery, using high-end courier services. Please select your country of shipping destination at the top-right of the web site before you start shopping.
Please note that we do not deliver to Post Office boxes, forwarding addresses or courier collection points. We do deliver to all home and office addresses.
Yes, you can use our physical and e-gift cards to pay for your order online and at our store locations. To check the balance of your gift card, please click here.
Gift cards of various amounts are available for purchase online and in all of our stores. You have the option to choose an e-gift card (by email) or a nicely-packaged gift card by post. Gift cards have no expiration date. Please note that they are not redeemable for cash. To purchase a gift card please visit a Suitsupply store, or click here to purchase online.
Our gift cards do not have an expiration date.
We accept Visa, MasterCard, American Express and PayPal for all countries.
In addition, we offer various local payment methods in many countries.
There are many reasons payment errors can occur and a number of steps you can take to resolve potential issues. Please review your personal and credit card information to verify that everything has been entered correctly. You could also try a different credit card or payment method, such as PayPal. If problems persist, please contact your bank, as it is possible that your account lacks sufficient funds or has been flagged for security reasons. For any other issues or questions, please contact our Customer Service representatives.
We cannot alter your online purchases before shipping them. To ensure the perfect fit, we advise you to come to our stores so we may advise you on alterations. If you are not close to a Suitsupply store, you may alternatively take your garment to your personal tailor.
Our current stock is listed on our website. If your desired size is not available in the drop-down menu of a product, it means this size is out of stock. If you have special requests concerning sizing and availability, please call or email our Customer Service department. Suitsupply does not work with a waiting list; when more sizes become available they are immediately displayed online and available for purchase.
Our products enjoy legal warranty. In the unlikely case that you encounter an issue with the product(s) you have purchased with us, you can contact our Customer Service representatives or visit one of our stores.
If you have forgotten your password, change it here and follow the 'Forgot Your Password?' instructions. For security reasons, we cannot send your password via email. If you keep having troubles accessing your account, please contact Customer Service.
We aim to make online shopping as simple and straightforward as possible. If you know what you are looking for, you can select this category in our online store. You can also browse and make purchases using our shop by Look section. Once you have found an item of your liking, select your size and use the Add to cart button. If you don't know your size, you can use our size advisor. Review the items in your shopping cart by selecting the cart icon in the top right corner. You can use the remove-button to delete items from your cart. Click on check out to go to the page where you can complete your order.
Yes, creating a Suitsupply account has many benefits:
- Track your orders and review past purchases
- Request returns or exchanges
- Save your address and card details for faster shopping
- Save your personal measurements and sizes
If you have finished alterations or had an online order sent to your local store, we will hold it for 30 days. We will reach out to let you know you have an item waiting, but please be aware your item(s) are not guaranteed to be available after 30 days.
If you have any questions or comments about our products or service, do not hesitate to contact our Customer Service representatives. You will receive an answer within 8 hours. Our Customer Service representatives are available per email or by telephone.
Simply click "Size Chart" on every product page. We have provided the actual dimensions of each product for you to compare with your own body measurements. When an item runs small or large to size, this will be identified within the 'Description' tab on every product page.
For a range of fits it is possible to order different sizes for the jacket and trousers of a suit.
Alternatively, you can configure your own suit, including an additional pair of trousers and waistcoat, with our Custom Made program. Choose from a range of the finest Italian fabrics and simply pick your fit and size. Find out more.
Size Passport is a tool that saves your measurements, allowing you to order products in the best-fitting size. You can request alterations when purchasing eligible items to ensure a perfect fit.
No, using Size Passport does not change the standard delivery time. Your order will be delivered within the same timeframe as other purchases.
Yes, products altered using Size Passport can be returned. However, if the item has undergone additional alterations by a local tailor or elsewhere, it will no longer be eligible for return.
Yes, items altered using Size Passport are eligible for a full refund, as long as they meet our return policy criteria.
Once your order is confirmed, alterations requested through Size Passport cannot be modified or canceled. If you need assistance, please contact customer support as soon as possible.
Not all products are eligible. Items that can be altered with Size Passport will have this option available on the product page.
If the alterations made through Size Passport don’t fit as expected, please contact customer service. We’ll be happy to assist with a return or other possible solutions.
No, your measurements and preferences are stored securely and are only used for your purchases with us.
You will never have to pay any other costs than those that are mentioned in the check-out process. During the check-out process, country-, state- or region-imposed sales taxes may be applied. We guarantee that this is the final price for you. If any additional costs involved in receiving or importing your order should erroneously be charged to you, Suitsupply will pay for this.
When you visit our website, the ‘ship to’ country will automatically take your current location, depending on your IP address. For easy browsing, we offer our web site always in English. Possibly, the native language of the country where you are located will be available for selection too. If you want to ship to a country different from the one you are located at the time of ordering, you can select a country from the ‘ship to’ drop-down menu on the top right corner. For a better experience, we advise you to do so before you start shopping.
When visiting our website, Suitsupply receives and records information from your browser through a variety of methods, such as cookies and pixel tags. Cookies are pieces of information sent to your web browser when you visit the Suitsupply website. Working in combination with website content, cookies capture and remember information like shopping cart items, purchase history, username, password, and other information.
We use cookies and tiny graphic images called pixel tags to track, in aggregate form only, customers’ site usage and recognize personal settings and preferences; enabling us to improve site services and experience. Cookies and pixel tags also provide us with data about site traffic and interaction, and identify, obtain, and measure trends, statistics, and other general site analytics so that we can offer better site experiences and tools in the future. As is common practice on many websites, we may contract with third parties to assist us in gathering data, however, they are only permitted to use information collected to help Suitsupply conduct and improve its business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies by adjusting your browser settings. However, please note that disabling cookies will restrict access to many of the features that make our website more efficient, as well as prevent certain services, including online shopping, from functioning properly. Suitsupply also works with companies who use tracking technologies to serve ads on our behalf across the internet. Additionally, these companies may collect non-personally identifiable information about your visits to our website to help research and measure the effectiveness of our online content, advertisements, and other forms of communications.
If you are located in Europe, you can delete cookies via Your Online Choices, to ensure they won’t be placed on a third party website.
Return forms are not necessary. Your return shipping label will be used to reference the order.
All returns are processed through UPS. You can schedule a free UPS pickup through your your account.
No. Suitsupply covers all return shipping costs. You can use the return label included with your original order.
Exchanges can be processed online by signing into your account and selecting the order and item(s) you wish to exchange.
Please be aware that returns and exchanges can only be made within the country of original purchase.
We will ship your new product(s) as soon as we have correctly received and processed the returned goods.
Yes, our return policy extends to Custom Made orders. If you return your Custom Made item(s), please contact our Customer Service.
Please be aware that returns and exchanges can only be made within the country of original purchase.
After your return is registered, you can drop off your package at any UPS Store or access point.
You can schedule a UPS pickup when registering your return in your My Account. If you need to modify an existing return request, please contact Customer Service.
UPS pickups typically occur between 9:00AM - 5:00PM, but can vary based on your location. It is currently not possible to schedule a specific pickup time.
Please contact Customer Care at service@suitsupply.com to track your return.
We are extending holiday returns for your convenience. Purchases made between December 1st and December 31st (giftcards excluded), can be returned up to 45 days from day of purchase.
Once your order has been returned and received at our facility, please allow for 1-2 business days for the return to be processed. An automatic refund will then take place into your original payment method, which will be visible on your behalf within 2-5 business days.
Your refund will be issued to the same account/credit card the payment was made with, within 5-7 days after receiving your return. If cash was the original payment method, you can only be refunded back in cash when returning in store.
