FAQ

Something not quite right or having second thoughts? You can return or exchange your Unworn and unaltered items with the original tags still attached, including custom-made products, are eligible for return within 30 days of delivery, with an extended 60-day return period during the holidays.

• Step 1: Sign in to your account using your email and password.

• Step 2: Find the order you'd like to return and click the "Return" button.

• Step 3: Select which items you're returning, how many of each, and let us know why you're returning them.

• Step 4: Choose what works best for you:

  • Drop off at one of our locations
  • Schedule a free pickup from your home

• Step 5: Review your return details and submit your request.

• Step 6: Download your QR code or prepaid return label to return your parcel.

In-store returns are not available for online purchases.*

Unworn and unaltered items with the original tags still attached, including custom-made products, are eligible for return within 30 days of delivery, with an extended 60-day return period during the holidays.

Return forms are not necessary. Your return shipping label will be used to reference the order.

All returns are processed through UPS. You can schedule a free UPS pickup through your your account.

No. Suitsupply covers all return shipping costs. You can use the return label included with your original order.

Exchanges can be processed online by signing into your account and selecting the order and item(s) you wish to exchange.

Please be aware that returns and exchanges can only be made within the country of original purchase.

We will ship your new product(s) as soon as we have correctly received and processed the returned goods.

Yes, our return policy extends to Custom Made orders. If you return your Custom Made item(s), please contact our Customer Service.

Please be aware that returns and exchanges can only be made within the country of original purchase.

After your return is registered, you can drop off your package at any UPS Store or access point.

You can schedule a UPS pickup when registering your return in your My Account. If you need to modify an existing return request, please contact Customer Service.

UPS pickups typically occur between 9:00AM - 5:00PM, but can vary based on your location. It is currently not possible to schedule a specific pickup time.

Please contact Customer Care at service@suitsupply.com to track your return.

We are extending holiday returns for your convenience. Purchases made between November 1st and December 25th (giftcards excluded), can be returned up to 60 days from day of purchase.

Once your order has been returned and received at our facility, please allow for 1-2 business days for the return to be processed. An automatic refund will then take place into your original payment method, which will be visible on your behalf within 2-5 business days.