Return shipments typically take a few days to reach our warehouse, depending on your location.

Once your return arrives at our warehouse:

• Return processing: Up to 5 business days
• Refunds: Issued 1–2 business days after processing

If a shipment is returned to the sender because it is undeliverable, it will automatically be processed as a return and refunded.

Once you register your return through your online account, you will receive detailed return instructions specific to your order.

Dependent on the country, return labels are either provided as digital return codes after you register your return or as pre-printed return label already included in the package.

If you need assistance, please contact Customer Service.

No, return shipping is free of charge.

Refunds (if within policy) are issued to the original payment method and in the same currency as the original transaction, except in the following scenarios:

• Payments using a Gift Card are refunded to a new Gift Card
• Cash purchases made in store and then returned online, will be refunded via Gift Card

If you used multiple payment methods (e.g., Credit Card and Gift card) and partially returned an order:

• You will first be refunded to the original payment method up to the amount paid with it
• Any remaining amount is refunded to a new Gift Card

Yes, for purchases made between November 1st and December 25th, we offer an extended 60-day return period.

Yes. You can return an online order in any store in the same country where it was purchased.

For example:

Online purchase from Suitsupply Netherlands website:

• Return to any store in the Netherlands ✅
• Return online in the Netherlands ✅
• Return to stores outside the Netherlands ❌
• Return online outside the Netherlands ❌

Yes. You can return a store purchase online in the same country as the store you purchased from. Log in, select your order and choose the items to return. If a return option is not displayed for your store purchase, please contact Customer Service.

For example:

Purchase made at the Suitsupply New York Madison Avenue Store:

• Return online within the US ✅
• Return to any store in the US ✅
• Return online outside the US ❌
• Return to stores outside the US ❌

For orders placed in Outlet Stores, Lithuania, Estonia, South Korea, the United Arab Emirates, and 'Breuninger' stores in Germany: These purchases can only be returned at the original store you purchased from.

If you are unable to return to that location, please contact Customer Service.

No, full suits have to be returned together. Identify a full suit by its product code, which begins with SNS or P (e.g., SNS00250 or P7232). Only suits from the Mix & Match Collection can be returned as individual pieces.

Yes, it is possible to cancel your return request as long as the return has not yet been shipped back to us or completed in-store. To cancel your return request, please contact Customer Service.

Pickups can be rescheduled or cancelled on the UPS website using your return label tracking number.

1. Enter your return label tracking number and relevant details under "Check Status"
2. Then click "Modify Collection" or "Cancel Collection" and follow the instructions.

If you need assistance, please contact Customer Service.

You may reschedule your pickup by following the instructions above: "Can I reschedule my pickup?"

The fastest way to exchange an item is to return the original for a refund and place a new order. In select countries online exchanges are available for the same item in a different size.

You can return your items for free within 30 days from delivery or store purchase date.

Items must:

• Be unworn, unaltered, free from any signs of wear
• Have the original tags attached
• Have been delivered to you or ready for pick up at a store less than 30 days ago.
• Be returned in the same country of purchase (cross country returns are not permitted)

Need help? Contact Customer Service or check the FAQs below.

If your item is damaged or defective, please take clear photos of the issue and contact Customer Service within 48 hours of receiving your order.

If the item was purchased in store, please return it to a store in the same country where our store team can assist you.

Customers with a Size Passport can benefit from alterations on online orders. This service is currently only available in Europe and US. Find more information on Size Passport here.

Click to 'Select size' tab for a size chart with precise measurements. Each size chart provides the specific dimensions of each product, which you can use to measure yourself or compare with products in your existing wardrobe. Please note that suit trousers lengths are by default extra-long to allow for future alterations. Find more information about our alteration services here. If you need another size, you can simply exchange your product for free by using our return and exchange process.

To help you get the perfect fit, we have created detailed fit guides for our products with illustrations and easy-to-follow measuring instructions. You can find them at the top of this page.

Only certain suits offer the possibility of getting the jacket and trousers in separate sizes. Browse our Mix & Match suiting here. Alternatively, you can customize a suit, as well as include an additional pair of trousers or add a matching waistcoat, with Custom Made. Choose from hundreds of premium Italian fabrics and simply specify your size and fit details. Learn more.

While walk-ins are always welcome, we do encourage you to make an appointment to ensure there is minimal wait time and a dedicated associate will be available to attend to you.

You can find a full list of our tailoring services and pricing here.