Incheon Lotte

You don't need an appointment and can visit our store anytime. This is an additional service for you to choose if you wish.

You can change or cancel your appointment via the link in your confirmation email. You can also reach out to Customer Service or your store for assistance changing an appointment.

Basic alterations can be done by our in-store tailors within 30 minutes, while more complex alterations can be done within 3 days.

No, alterations are not included in the price of the garment. You can find a full list of alteration pricing here.

All unworn, unaltered items can be returned for an exchange or refund within 30 days of delivery.

Yes, our return policy extends to Custom Made.

Refunds are processed within 1-2 days of receiving your returned merchandise. You will receive a confirmation email.

Your Size Passport details are available in My Account. You can also visit any Suitsupply store or contact Customer Service for assistance.

With Size Passport, you can re-order items using your saved measurements for a specific garment (Jacket, Trouser etc.). Each item is altered based on your previous orders, delivered to your home, and can be returned for free.

Yes, gift cards can be redeemed at all stores, except at our franchise stores. Gift cards cannot be redeemed at Vilnius and Dubai (all stores). Physical gift cards purchased in any of the aforementioned stores can only be redeemed in the respective store.

Yes, gift cards are available for purchase exclusively in our stores Find our gift cards here.

Please contact your Suitsupply store or Customer Service for assistance.